Chattanooga 2.0 is seeking an Out-of-School Time (OST) Continuous Improvement Manager. To apply, submit your resume, cover letter, and relevant work sample through the website application form by November 19. Address your cover letter to Dr. Jasmine Fernández.
Hours: Full-Time
Compensation: $70,000-$75,000
Reports To: Director of Adolescent Strategy & Collective Impact
About Chattanooga 2.0
Chattanooga 2.0 is a nonprofit dedicated to improving economic opportunity and quality of life in Chattanooga and Hamilton County through education and career access. Working across education, business, government, philanthropy, and the nonprofit sector, Chattanooga 2.0 brings partners together to improve outcomes from cradle to career and strengthen pathways to economic mobility.
Our work spans early childhood, literacy, thriving adolescence, workforce pathways, and postsecondary success, with the goal that all children and youth have the opportunity to thrive from birth through career.
About the OST Continuous Improvement Manager
The ideal candidate has experience leading high-quality out-of-school time programs, facilitating professional learning and continuous improvement, and using data to drive meaningful change. They are passionate about positive youth development and committed to expanding opportunities that help young people in Chattanooga-Hamilton County thrive.
The Out-of-School Time (OST) Continuous Improvement Manager oversees two cohorts of OST providers participating in Chattanooga 2.0-funded initiatives that integrate professional learning, data-informed improvement, coaching, and peer learning.
Working closely with OST providers, the Director of Adolescent Strategy & Collective Impact, and the Director of Data & Impact Strategy, this role helps advance Chattanooga 2.0’s Thriving Adolescence strategy by strengthening program quality, fostering continuous improvement, and supporting positive outcomes for youth.
Key Responsibilities
Continuous Improvement & Cohort Management
- Manage the implementation, evolution, and success of OST provider cohorts focused on improving opportunities and outcomes for adolescents.
- Design cohort meetings, timelines, milestones, and deliverables.
- Facilitate continuous improvement cycles and action planning.
- Conduct regular coaching and check-ins with participating providers using evidence-based rubrics and frameworks.
- Develop tools, templates, and resources to support improvement efforts.
- Foster peer learning, collaboration, and shared best practices across providers.
Data, Measurement & Technical Assistance
- Provide technical assistance to participating providers.
- Support administration of surveys, quality assessments, and evaluation tools.
- Help providers interpret and apply data to strengthen program quality, improve youth outcomes, and advance the out-of-school time sector’s impact.
- Track participation, outcomes, and key performance indicators.
- Co-develop reports, dashboards, presentations, and data summaries.
Adult Learning & Network Facilitation
- Design and facilitate professional learning for continuous improvement cohorts.
- Translate research and evidence-based practices into actionable strategies.
- Facilitate the Youth Development Training Team and support broader community professional learning efforts.
- Engage subject matter experts and community partners in learning experiences.
- Gather feedback and continuously improve learning offerings.
- Monitor completion of asynchronous professional learning modules.
Grant Management & Provider Partnerships
- Coordinate subcontracting processes for cohort participants and partners.
- Monitor grant compliance, participation requirements, and deliverables.
- Maintain accurate subcontract and performance records.
- Coordinate with finance and leadership to process agreements and payments.
- Support leadership in identifying long-term sustained funding for OST providers.
Qualifications
- Bachelor’s degree in education, youth development, nonprofit management, social work, public administration, or a related field; master’s degree preferred.
- Five to seven years of experience leading programs, initiatives, and partnerships in youth development, nonprofit, or community-based settings.
- Knowledge of adolescent development, positive youth development, and trauma-informed practices.
- Experience facilitating professional learning, coaching adults, and building organizational capacity.
- Experience using data to inform continuous improvement and program outcomes.
- Strong project management, organizational, and problem-solving skills.
- Excellent facilitation, presentation, written, and verbal communication skills.
- Ability to build trust and cultivate relationships with diverse stakeholders.
- Demonstrated ability to manage multiple priorities while maintaining a high level of attention to detail.
Preferred
- Experience currently working in out-of-school time, youth development, collective impact, or intermediary organization.
- Experience leading or supporting continuous quality improvement initiatives.
- Experience with youth outcome measurement, survey administration, evaluation, and data reporting.
- Experience managing subcontracts and compliance requirements.
- Experience with Chattanooga-Hamilton County’s youth-serving ecosystem and community landscape.
Core Competencies
- Adult Learning & Facilitation
- Coaching & Technical Assistance
- Continuous Quality Improvement
- Data Literacy & Data-Informed Decision Making
- Positive Youth Development
- Project & Grant Management
- Relationship Building
- Technical Writing and Communications
Compensation & Benefits
This is a full-time, exempt position with an annual salary of $70-75K. In addition, you will be eligible for:
- Comprehensive health benefits (medical, dental, and vision)
- Participation in a retirement benefits program
- Paid holidays and time off
On the application link, please submit the following materials: resume, cover letter, and one work sample that demonstrates your experience leading either:
- a continuous improvement process (e.g., improvement plan, Plan-Do-Study-Act (PDSA) cycle, action plan, or program quality improvement report); or
- a professional learning experience (e.g., training agenda, facilitator guide, learning series outline, presentation deck, or coaching framework)
Please submit your application and all required documents through the website application form by November 19. Address your cover letter to Dr. Jasmine Fernández. Applicants may redact any confidential or identifying information as needed.
